Cancellation Policy
Last Updated: 18 August 2026
This Cancellation Policy explains the conditions under which orders placed with Grow Packing Solution may be cancelled.
1. Standard Product Orders
Customers may request cancellation of a standard product order before it has been dispatched.
Once an order has been packed, handed over to a courier or transport provider, or dispatched, cancellation may no longer be possible.
If the product has already been dispatched, any eligible return will be handled according to our Return & Refund Policy.
2. How to Request Cancellation
To request cancellation, contact Grow Packing Solution as soon as possible with:
- Customer name
- Order number
- Phone number
- Reason for cancellation
A cancellation request is not considered confirmed until it has been accepted by Grow Packing Solution.
3. Custom and Printed Orders
Different cancellation conditions apply to custom and made-to-order products, including:
- Custom-sized boxes
- Printed boxes
- Logo-printed packaging
- Custom courier bags
- Personalized packaging
- Bulk products manufactured specifically for a customer
A custom order may be cancelled before production begins, subject to any design, material, setup, printing plate, processing, or other costs already incurred.
Once production, printing, cutting, manufacturing, or other customization work has started, the order may become non-cancellable.
4. Artwork and Design Approval
For printed/custom packaging, customers must carefully verify and approve applicable artwork and specifications before production.
Approval may include:
- Logo
- Text
- Design
- Dimensions
- Quantity
- Material
- Printing specifications
- Colours
- Other agreed product specifications
Once the customer approves the final specifications and production begins, changes or cancellations may not be possible.
5. Bulk Orders
Bulk orders may be subject to separately agreed quotation and cancellation terms.
If materials have already been purchased or manufacturing has begun specifically for the customer's order, cancellation charges may apply or cancellation may not be accepted.
Any specific written commercial terms agreed for the bulk order will also apply.
6. Cancellation by Grow Packing Solution
We may cancel an order where reasonably necessary due to circumstances such as:
- Product unavailability
- Incorrect pricing
- Payment failure
- Incorrect or incomplete order information
- Delivery serviceability issues
- Suspected fraudulent activity
- Manufacturing or supply limitations
- Technical errors
- Other circumstances that prevent us from reasonably fulfilling the order
If we cancel a prepaid order and no goods have been supplied, the applicable amount paid for the cancelled order will be refunded.
7. Refund for Cancelled Orders
For an approved prepaid cancellation, the refundable amount will normally be returned using the original payment method where possible.
Refunds are generally processed within 7–10 working days after cancellation approval.
Banking institutions and payment providers may require additional time to credit the amount.
For custom or bulk orders, reasonable costs already incurred for design, materials, printing setup, manufacturing, or other agreed work may be deducted where applicable and legally permissible.
8. Orders Already Dispatched
Orders that have already been dispatched generally cannot be cancelled.
Customers should refer to our Return & Refund Policy to determine whether the product is eligible for return after delivery.
11. Contact Us
For order cancellation requests:
Grow Packing Solution
Email: info@growpackagingsolution.com
Phone: +91 72111 23161