Return & Refund Policy
Last Updated: 18 August 2026
At Grow Packing Solution, we want customers to receive the correct products in good condition. This Return & Refund Policy explains when a product may be returned and when a refund may be provided.
1. Return Eligibility
Eligible standard products may be requested for return within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging where reasonably possible.
- Proof of purchase or order number must be provided.
- The return request must be submitted within 7 days of delivery.
Returns requested after the applicable return period may not be accepted.
2. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product ordered
- Incorrect in quantity
Please contact Grow Packing Solution as soon as possible after receiving the order.
Customers should provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the outer packaging where relevant
- Unboxing video, if available
After verification, we may arrange a replacement, return, or refund depending on the circumstances.
3. Non-Returnable Products
Unless the product is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law, returns may not be available for:
- Custom-sized packaging
- Custom-manufactured products
- Printed boxes
- Logo-printed packaging
- Personalized products
- Products manufactured according to customer specifications
- Products altered or damaged after delivery
- Used products
- Products returned without their original components
4. Custom and Printed Orders
Customers are responsible for carefully reviewing dimensions, material, quantity, artwork, logo, text, colours, printing requirements, and other specifications before approving a custom order.
Once a custom or printed product has been manufactured according to the approved specifications, it generally cannot be returned solely because the customer changes their mind.
If a custom product materially differs from the specifications approved by the customer, please contact us with supporting photographs and order information so that we can investigate.
5. Return Request Process
To request a return:
- Contact Grow Packing Solution within the applicable return period.
- Provide your order number and reason for the return.
- Provide photographs/videos where required.
- Wait for confirmation and return instructions from our team.
- Send the product to the return address provided by us after the return request is approved.
Products sent back without prior return authorization may not be accepted.
6. Return Shipping Charges
If the return is due to an incorrect, defective, or damaged product supplied by Grow Packing Solution, reasonable return shipping arrangements or costs may be handled by us after verification.
For an eligible return requested for another reason, return shipping costs may be the customer's responsibility.
Any applicable charges will be communicated before the return is processed.
7. Inspection
Returned products may be inspected after they are received.
If the product does not meet the applicable return conditions, we may reject the return where permitted by law.
8. Refunds
Once an approved return has been received and inspected, we will notify the customer regarding the refund status.
Approved refunds will normally be processed to the original payment method where possible.
Refund processing time: up to 7–10 working days after approval.
Actual credit time may vary depending on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.
9. Shipping Charges
Original shipping charges may be non-refundable unless the return results from an incorrect, defective, or damaged product supplied by us or otherwise required by applicable law.
10. Exchanges and Replacements
Where appropriate, Grow Packing Solution may offer a replacement instead of a refund.
Replacement availability depends on product stock, manufacturing requirements, and the nature of the issue.
11. Contact Us
For returns, replacements, or refunds, contact:
Grow Packing Solution
Email: info@growpackagingsolution.com
Phone: +91 72111 23161